Refund Policy

1. Eligible Returns

We will consider refunds or replacements in the following circumstances:

• Damaged Products: Items damaged during shipping (must be reported within 48 hours of delivery with photographic evidence)
• Wrong Product Shipped: We shipped an incorrect item (must be reported within 48 hours of delivery)
• Quality Issues: Product does not match the specifications listed on the Certificate of Analysis (must provide independent testing results)
• Temperature Excursion: Documented temperature-controlled shipping failure during transit
• Missing Items: Items from your order are missing from the delivered package (must be reported within 48 hours)
• Defective Packaging: Tamper seal broken or compromised upon arrival

2. Non-Refundable Conditions

The following situations are not eligible for refund:

• Products that have been opened, used, reconstituted, or removed from tamper-sealed packaging
• Products stored improperly after delivery (not refrigerated at 2-8°C as specified)
• Change of mind, buyer’s remorse, or no longer needed for research
• Delayed delivery due to incorrect or incomplete shipping address provided by customer
• Reconstitution Water (non-refundable supply item)
• Orders placed more than 30 days ago
• Carrier delays or force majeure events affecting domestic shipments
• Orders placed outside the United States
• Adverse research results or products not meeting subjective expectations
• Any damage, injury, illness, adverse reaction, hospitalisation, disability, or death resulting from consumption, ingestion, injection, inhalation, topical application, or any other in-vivo administration of the product to humans or animals — such uses are strictly prohibited and expressly excluded from any refund, replacement, or compensation claim.
• Products that have been repackaged, relabelled, reconstituted, diluted, blended, or otherwise altered by the buyer or any third party.
• Seizures by law-enforcement or regulatory authorities arising from misuse, illegal possession, or unlawful administration of the product.
• Claims brought more than 48 hours after delivery for damage, shortage, or wrong-item issues.

3. Return Process

To initiate a return or refund request, follow these steps:

1. Contact us within 48 hours of delivery through our contact form
2. Provide your order number, the affected product(s), and a detailed description of the issue
3. Include clear, high-resolution photographs showing damage, discrepancies, or defects
4. Our team will review your claim within 2 business days and respond with a determination
5. If approved, we will provide return shipping instructions (if applicable) or issue a replacement/credit

Important: Do not return products without prior authorisation. Unauthorised returns will not be processed or refunded. All returned items must be in their original, sealed packaging.

4. Replacement vs. Refund

Depending on the situation, we may offer one or more of the following resolutions:

• Replacement Shipment: Preferred for damaged or incorrect products — shipped at no additional cost via the same shipping method
• Full Refund: When a replacement is not available or feasible
• Partial Refund: For cases where only part of the order is affected
• Store Credit: May be offered as an alternative with a 10% bonus value

The resolution method is at Omega Peptide Labs’ sole discretion based on the nature of the issue and available inventory.

5. Refund Timeline

Once a refund has been approved, processing follows this timeline:

• Claim Review: Within 2 business days of submission
• Refund Processing: 5-7 business days after approval
• Bank/Card Statement: Additional 3-5 business days depending on your financial institution

Refunds will be issued to the original payment method. We cannot issue refunds to alternative payment methods, bank accounts, or third parties.

6. Order Cancellations

Orders may be cancelled within 1 hour of placement, provided they have not yet been dispatched. To cancel, contact us immediately through our contact form with your order number and “CANCEL” in the subject line.

Orders that have already been shipped cannot be cancelled and are subject to the standard return and refund policy above.

7. Dispute Resolution

We strive to resolve all disputes directly with you. If you are unsatisfied with the outcome of a refund request:

1. Submit the contact form with the subject line “Dispute Escalation” and include all relevant documentation
2. A senior team member will review your case within 5 business days
3. We will provide a final determination in writing

If a resolution cannot be reached, disputes will be handled in accordance with the governing law provisions in our Terms of Service.

8. Contact

For refund requests or questions, please contact us or write to:

9. Country-Specific Policy — USA